Poor service from Telkom. No interest in Customer Care.

I've done an upgrade with Telkom on the 28th of September 2021 and ever since have not been contacted with the progress of my application (26th October 2021). I spent countless hours hanging on to speak to the appropriate department and person who could help me. Staff just shoved me to other departments or asked me to call another department or number. I eventually went to a Telkom store for assistance. The staff member called on my behalf and was just as angry at the terrible service, she spent 20 minutes of her time holding on, she ended up getting no clear response from the staff onlin. The staff from the Store also promised to call me back and since then also never hear from her.

I emailed the Telkom National help centre, I received a surprising email that they are in receipt of my email and will put urgent action in responding to my query. Well 48 hours later, I still did not receive any feedback yet they said that they are putting urgent action.

Telkom is not interested especially a customer that spends almost R2000.00 a month on his mobile contract, that's besides my home and business Data contracts with them.

I will move my business to a service provider that appreciates their customer and will provide feedback as that's all that I initially asked for. I'm paying them after all.

I'm upgrading, surely more reason to respond to an existing customer ??

Clearly Telkom is not customer oriented.