Poor service from Telkom Mobile store

For several weeks I have been receiving sms's indicating that I am due for the renewal of my contract. I popped into the smaller Telkom Mobile store in ClearWater Mall to query, only to be told they were offline for the entire week and they cant help me. I went into the store today and there were 3 people on duty. One was attending to another customer while the other two completely ignored me waiting in line for service. After a while instead of assisting me the lady went into the back room to rest. When the customer in front of me finished I explained to the person what I came for, he asked me to wait, went into the back room and called the lady to assist me. She was of course very irate and did not bother to hide her irritation from being disturbed. After again explaining why I was in the store she checked if I was due for an upgrade. Subsequently she then informs me that they have no phones in stock and they could not assist me. After expressing my irritation they referred me to the bigger Telkom store in the mall and suggested perhaps i would then be helped. Needless to say these individuals have no professionalism and are poor representatives for the Telkom store!!