Poor Service from Telkom Mobile sales agents

I app**** for a new contract with Telkom Mobile on the 9th of July. A sales agent called me and we went through the entire application process on the phone. He said that I had been approved and that I should expect an email with the contract details. Until today, the 13th of July, I have received absolutely nothing further from Telkom Mobile. I app**** again today when the sales agent called me, I told her what had happened the previous week and asked her to check if I had a pending application. She promptly hung up in my ear. is this what your sales agents are trained to do? Awful, pathetic service from Telkom. Although I didn't expect much more.