Poor service from Telkom - Lost device claims

I've bad service ever with Telkom insurance, what they now is take monthly premium but when they suppose to help you to get a new device they will take you from piller to post. Including the senior personnel. I've sent the claim to telkom insurance since 2nd November 2020 till today not yet loaded. Everyday when I do follow up they keep telling me that they will load it by the end of the business day.

Telkom really need to be prioritize the customers service to their customers.