Poor service from Telkom | lack of accountability

I am writing to express my frustration and disappointment with the poor service I have received from Telkom regarding billing issues, contract cancellations and the unacceptable turnaround time in resolving problems.

Firstly, I have encountered repeated billing discrepancies that remain unresolved despite numerous attempts to get assistance. The lack of clarity and consistency in billing has caused unnecessary financial strain and inconvenience.

Secondly, the turnaround time for resolving issues is unreasonably slow. I have contacted Telkom multiple times regarding Debit orders not being made (despite having money in the account) having to dispute reconnection charges when payment not being processed was at their account, and then requesting a reference number for a cancellation they should have processed back in 2015, therefore being charged incorrectly. I have been met with delays and a lack of urgency. Every time I reach out for help, I am transferred from one department to another, with no clear resolution in sight. The inefficiency and poor communication have made the entire experience frustrating and time-consuming.

As a long-time customer, I expect better service and accountability.

Telkom need to take it upon themselves to provide clears resolutions for their customers rather than leaving them frustrated.