POOR SERVICE FROM TELKOM - INTERNET MORE OFF THAN ON

I have been with Telkom now for 2 years or so. I have a 20mbps uncapped line with which I have never had a problem.

Since beginning of February our internet is more off than on. We can't stream anything on our Netflix, I can't even play a game on my phone.

I reported it at Telkom fault reporting and they came out I think it was 2 days after I reported it. The guy checked the line at the house and said the line is fine. It worked fine for a few days UNTIL it rained again then we had the same problem. I gave it a few days to see if it would rectify however it did not so I reported it once again.

The second guy that came out came on a Sunday morning. He also just checked the line inside the house and said that the line is fine, it is clear and that there are no scratching noises. Then he said something about Telkom has to reset the line and that they will send me a sms when this was done. My husband said to him that we would appreciate it if it can be done quickly cause we have been struggling for some time with the internet and it was already reported twice and the guy just said something in the line of why do we care, fibre will be available in our area shortly. This was 3 weeks ago, I still haven't received any sms from Telkom, and our internet is still not working properly. We have asked the guys who come out if they checked the pole and they just ignore us.

I am paying for a 20mbps line, however when I do 'n speedtest it doesn't even run at 1mbps.

I am paying for a service and on top of that I am paying for services like Netflix and Amazon as well however I am unable to watch it because I am unable to use the service that I am supposed to get from Telkom.

I would appreciate it if this problem can be fixed cause we cannot go on like this. I am a loyal customer who pays her account every month on time and this is the service that I get. I am very dissappointed.