Poor service from Telkom give false information

I request from Telkom to transfer my landline from Alberton to Meyerton due 01 April...I received sms a technician will do it 7 April...he come and install the line. It work for the 7th and 8th. On 10 April I realised its not working...I phoned 10210..they said line is diconnected need to phone on Monday 11th...I phoned 8h30 on the 11th...soend 15minutes been send from pillar to post...eventually a lady in sales dept informed me the line will be connected in 3hours....at 19h30 I arrived home...NO LINE WORKING!!! call 10210 again...no mam your line is disconnected...it takes 48hours for connection..pkease phone 2morrow again then we can help you???? Why??? Must i as a customer be inconvenient because telkom dont complete their job and lie to me...I must waste my airtime because their are ***********?????