Poor service from Telkom for transfer of line to new house

Hi I moved house and 3 weeks prior to my move made an application to transfer line. For two weeks struggled in store for form to be submitted. Consultant said they have submission issue where it freezes . When I phoned from house phone at time had the same problem. Eventually after two weeks my application has finally successfully submitted. Spoke to manager who marked as a priority for technical team as I work from home as well. I tried calling with no success and Telkom called me as used callback service as waiting line over an hour but when they phoned me Telkom could not give me a status update. They put me through to another department then cut me off. I just want to know when I will have an active line installed at my new house as it is now more than 4 weeks. The service is poor and customer service is pathetic. Even instore they just point you to the phone.

I also have a cellphone in repair shop for more than 3 weeks, with no status update, even consultant in store where I submitted the phone cannot help me, their response is call the phone centre. But they promised me it won't be more than 7 days to have it fixed.