Poor service from Telkom

I made a payment on the 27th of July and my line is still suspended I tried several days now to call Telkom bit each time a call centre agent will tell me a different story now they tell me their just agent they will escalate this to their boss but in the mean time I'm seating with a WiFi that has no WiFi and again I must pay for the service that I never received how many days does it take to resolve an WiFi issue.