Poor service from Telkom

Good day.

Hereto a summary of the matter I r o my contract and cases not solved. As this is outstanding for months, I request Telkom to give me a final answer. Still attending to the matter is unfortunately unexceptable as it is long overdue. If no response by tomorrow at 16hoo I am then forwarding this to HELLO PETER for customers to see Telkom handling of customer matters. If no respons by SUNDAY (13/10/2019) I will have no other option than cancelling the debit order.

I have a contract with Telkom that I have around 15 months. When I took the contract with Telkom, I was informed that MTN assists with the roaming. I live on a rural farm area and MTN’s reception is good. This was the main reason that I took the contract with Telkom as well as the great service that Telkom gives. I had for 15 months no problems with this contract and only received great service from Telkom. During June 2019, Telkom changed from MTN to Vodacom roaming. Since they did this, I encountered numerous problems with regards to the reception. On 2019/07/28 I reported the matter to the Telkom 081180 number and received case no. ***1. Again on 2019/08/27 I enquired the matter and was given case no. ***2, after 72 hours no response. On 2019/08/26 I went to the Newcastle Telkom Office. Documents were completed and then forwarded to higher authorities to cancel the contract. The case was reported as urgent. Since then, numerous emails and telephone enquiries were made, but still no feedback / or any response. On 2019/10/04, I enquired twice on the 081180 Telkom number. What was shocking is that on both occasions, the operators put the phone down while I was talking to them. I have always been cooperative and feel that enough time was given to Telkom to handle my complain. I am paying around R1700 monthly, and this is now for very limited service. Phoning the 081180 Telkom number, the pre-recorded message says, “if you are outside the Telkom / Vodacom roaming zone, we apologize”. This is not acceptable as this was not the agreement made between me and Telkom when I took the contract. Nobody consulted in good faith or are trying to assist a loyal customer. I now must utilize other means, on top of my very limited Telkom service, to have reliable reception, which is very costly. Please assist urgently.