POOR SERVICE FROM TELKOM!

I have had a wifi service with Telkom which I have not been using for over five months now.

Prior to my many attempts to cancel this service, there were many irregularities in Telkom's delivery of my wifi service. For example, I would normally pay about R700 for wifi per month, and then one month Telkom unexpectedly and without explanation charged me R1400 for the Wifi service. Despite the great inconvenience and irregularity from Telkom, I paid the amount. I then received an SMS from Peterson and Pandaram attorneys, threatening to take legal action with my Telkom account, which was apparently in arrears. This was not the case as I had been duly paying the account every month. My attempts at calling the firm to settle the matter proved to be futile. I then decided to cancel the service on the telkom website. After attempting to do this, I got an email from Peterson and Pandaram stating that my account had to be on zero balance before I could cancel the service. I disconnected my wifi service and stopped using it completely, yet I still got a bill of R600 from Telkom, which I paid.

To make matters worse, I have now received a message from the same firm, stating that I am in arrears of R2000 in my Telkom account. Further, they have now told me that the amount has increased to R2600 and they are threatening me with legal action. I have not used this service in over five months, and so I do not understand where the fee of R2600 comes from. I am VERY disappointed in Telkom because I have tried countless times to terminate their service and all I have received on my end is poor communication and unexplained fees. If anyone could help me with this matter, please do!