Poor service from Telkom

I've been waiting on my fibre to be installed for over a month now after relocating. I have made several calls to various advisors (once every 2 days for the last 3 weeks - on hold for at least 30mins each time before speaking to anyone) and each time receive contradictory information, something along the lines of, "It will be 2-5 working days, or "Your wifi will be up and running withing the next 24 - 48 hours" I have been to the Telkom store three times in Cresta to follow up with this. The vuma box has been installed (way past the promised date) and I have now been waiting for a week to have the wifi set up. On Monday 27th July I spoke to a technician Gonie Pillay (*** - TIN: TIN*** - VT-MV-OB-1502. Today I spoke to Sindi Bacele (***) from Telkom who said she will send and email to Antony Greef who is the manager. I don't know how to escalate this matter but it is highly affecting my home-run business and therefore my income. The service I'm able to offer to my clients is severely compromised by this. I've considered shifting to a different service provider but Afrihost had informed us that it would take at least six weeks to deactivate the previous owner from the line at this address before handing over to us. This paired with endless empty promises from Telkom has led to this issue taking far too long.