Poor service from Telkom

I have been with Telkom from 2015 and I have never experienced such appalling service. I changed my back account in February 2022 and I had been constantly calling the call centre to take note of my new banking details . This fell on deaf ears and payments didn’t go through . I had to constantly call and in June I had to pay extra since the *********** staff cannot see payments made . Now my debit goes off on the 5th of every month when my salary goes into my account. I ended up reversing the debit order and it seems this month they bare unable to see the debit order and 2 payments have come off . Management needs to step in and address the complaints . We all have jobs and can’t sit for hours on a call for something to get rectified