Poor service from Telkom

I upgraded my Telkom contract in November 2020 on Black Friday at the Gateway Mall store. I went to the store and collected a Huawei P40 lite and was told that there is no stock of the Huawei smart watch and I will be contacted when it comes to the store. I have been to the store in August and September this year and was told that I will be contacted when it arrives and still waiting for it. This is very frustrating and very poor level of customer service from Telkom. I have been a loyal Telkom customer for many years and very disappointed with Telkom's service level.