Poor Service From Telkom

I have had my Telkom contract since 2017 and have never had an issue with the service provider. Today 22 November 2023, I received an SMS that my line has been suspended. I spoke to one of the agents, and she alluded that there is a Device Obligation/ Carryover for my contract renewal. I was surprised because the contract was within the 24-month stage.

She mentioned that in 2021 I had an early upgrade which was true. I lost one of my devices and we did an early upgrade which was in October 2021 I was charged R2240 and that was paid as it shows on my Bank Statement, however, to my surprise 24-months late I am being charged another Device Obligation and reason is that it is an early upgrade. Why would I need to pay for a device that I have already paid for in 2021? No one wants to tell me what happened to the amount I paid in 2021.

Currently, I cannot make calls and the error is from their side. I am being told that they need to investigate and it will take 72 hours. In the meantime my life has to stop and no cares. Why should I wait for 72 business hours when I have made all payments?

I spoke with Nokuthula Ngozo and Lungelwa Mbokazi and they promised that would receive a call before 15:00 and that never happened. I have sent them both emails indicating my invoice for October 2021 together with my Bank Statement showing that I was charged a Device Obligation and it was paid in full. They did not respond to my email and if I could I would rate them a zero for the poor service. When speaking to them they gave the following case number ***6

I decided to go to Illanga Mall to speak to them about this situation and they tried to call people that they know from the back end office and they gave me a case number ***3. Even now my line has not been fixed. I

What I am failing to understand is how can they not pick up an invoice that they billed me in 2021. How can they bill me a Device obligation in 2021 and 2023? Will they reimburse me for all the stress they cause in my life because I use my phone for my side hustle? I really feel victimized by Telkom and their Contact Center Agents who do not care about people's feelings.

How can a big company fail to allocate funds correctly? One cannot pay for something in 2021 and suddenly they are billing in 2023.

I would advise everyone to stay away from Telko. They are useless and they hide behind turnaround time.