Poor service from Telkom

I cancelled my home landline and as I was in credit, after calculating what I still owed Telkom for my final month, they owe me just under R200.00. It of course isn't a lot of money but it is owed to me and I would like to receive it. I have logged into Telkom's online chat service, three or four times. I type in my whole story each time, with all details. Twice when I tried to login I was advised by the respective assistant that she was not able to access my account details and that I should log off and reconnect with another assistant. of course after doing this, I was given the same story by the next assistant. when I was able to connect with somebody who could connect with my account, I was given a reference number and the following day an SMS stating that the issue had been resolved. resolved? How? I am still waiting to receive my money. i am unable to give exact details of all my online chats - dates etc, as you currently cannot get into the system!!!! iI tried phoning - well that was a waste of a telephone call - I eventually gave up as I was using my cellphone (having cancelled my landline). totally unhappy with the total lack of service from Telkom.