1 reviews | Active since Feb 2013
Poor Service from Telkom as usual
<p>on the 21th November I requested via the telkom website that my service be moved, after completing all the fields their was a confirmation that a consultant would call me within 48 hours. Its 8 days later and no one has bothered to contact me yet. Why i it that everytime one requests service from Telkom, they only respond after a complaint is lodged on Hello Peter? </p>
Hi Laidmar%20Naahsa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards
Launa
Telkom Social Media Team
So 2 days later and you are still investigating? Your service is pathetic, we really need another fixed line provider in South Africa and then you guys will understand what service is!!!!!!!!!!!!!!
Hi Laidmar%20Naahsa,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI **********
Regards
Launa
Telkom Social Media Team
So 2 days later and you are still investigating? Your service is pathetic, we really need another fixed line provider in South Africa and then you guys will understand what service is!!!!!!!!!!!!!!
Good morning Mr Ramdial
Our technician has tried contacting you on the 28/11/2016 at 12:40:18, on the 30/11/2016 at 08:31:36 and on the 01/12/2016 at 14:15:05 voicemail messages were left on ********** 041 as this is the contact number we have listed for you. In the event your number has changed, please advise as this order will be cancelled due to 3 missed appointments.
Please click here to rate us
HP
Ops Specialist: Social Media
Division: Multimedia Channels
Tel: 081 180 /10210
2 Jetty Street
ATE building Fores****
Corner of Lower Long St & Wharf st
Cape Town
This is the reply received now from Telkom, So my order is to be cancelled due to incompetant staff!!! You guys have my email address and when i requested the move online i provided my correct contact details, I even called in on the 23/11/2016 and spoke to a consultant and provided my correct details why was this not updated on the system?
This is starting to become such a waste of time now.
By the way we have received confirmation that Fibre is to introduced to the area were I live. Once this happens rest assured I will never ever do business with Telkom again.
Good morning Mr Ramdial
Our technician has tried contacting you on the 28/11/2016 at 12:40:18, on the 30/11/2016 at 08:31:36 and on the 01/12/2016 at 14:15:05 voicemail messages were left on ********** 041 as this is the contact number we have listed for you. In the event your number has changed, please advise as this order will be cancelled due to 3 missed appointments.
Please click here to rate us
HP
Ops Specialist: Social Media
Division: Multimedia Channels
Tel: 081 180 /10210
2 Jetty Street
ATE building Fores****
Corner of Lower Long St & Wharf st
Cape Town
This is the reply received now from Telkom, So my order is to be cancelled due to incompetant staff!!! You guys have my email address and when i requested the move online i provided my correct contact details, I even called in on the 23/11/2016 and spoke to a consultant and provided my correct details why was this not updated on the system?
This is starting to become such a waste of time now.
By the way we have received confirmation that Fibre is to introduced to the area were I live. Once this happens rest assured I will never ever do business with Telkom again.