Poor service from Telkom and VVM

For the past 7 days now I have not had internet because both telkoms's collection services (VVM) and telkom's service is the worst. No one knows how to do their job infact one of the consultant said that. There is no escalation process whatsoever and no meeting SLAs, only when they realise they are missing their SLA they revise it to a longer SLA and tell you that you were advises wrong all along. Mind you my account is up to date, it's ridiculous!