Poor service from Telkom although the fault is on their side. Can't get hold of Telkom.

If I could give a 0 star review I would have. I have been with Telkom for 8 years with no issues at all. I recently upgraded 2 of my mobile contracts and received the best service while upgrading, it was quick and easy to get both contracts upgraded. But when you have an issue, that was caused by Telkom staff, you can't get hold of Telkom, and when you do, they can't help you, and when you do get the issue resolved, you have to wait. The agent that assisted with the upgrade forgot to increase my credit limit on the one contract, which is fine, mistakes do happen. My services were suspended due to this issue. When I eventually got hold of Telkom, I was told to wait 24 - 48 hours before my services would be reinstated. It's been more than 48 hours and still nothing. This is what ****es me off, when upgrading, you are everything, but, when Telkom messes up and you want this resolved, you have to wait. What the hell Telkom??? I will never upgrade any of my contracts with you again. Starting with the one that will be due for upgrade in March. Also, give your customers a toll free Telkom number that can be called from a suspended line, I had to borrow a colleagues phone to get hold of you. And get rid of these dumbass bots, no one wants to listen to a bot the whole day, we want to talk to someone that can actually resolve our issues!