Poor Service from telkom all round

Good afternoon I have been trying to cancel my contracts since early this year unsuccessfully. Asked to have my contract/s cancelled in Feb 2022 at Pavillion mall Telkom outlet. Upon realizing that I was still billed the same amount in the subsequent months, I visited another Telkom outlet at Watercrest mall for the same reason, I spoke to Miss Mkhize, who advised me to send an official letter for cancellation as the contracts are on business profile, which I did on the 07/06/2022 through to this email address: *** To this date I'm still billed the same amount. Again today (05/09/2022) I have requested cancellation of the same through an agent @ Musgrave telkom outlet, again I'm told about sms that I've not received. Subsequently I called the cancellation department via 081180 option 5, but only to be told this time, the systems are down, I need to phone in 2 hours time.

Everytime when I request to have my contract cancelled, different asked for different documents, why is there so much inconsistences amongst your agents?

The smses that all these agents have said I would received never came through

I would like to be refunded backdated from my first request of cancellation . Cell.no.*** Account no.***

Thanks