Poor service from Telkom - Airtime not allocated

I am very frustrated and disappointed with Telkom, I recharged using my banking app and the amount doesn't reflect, the balance is R0.00 , when calling 135 or 180 I am speaking to a consultant who can't tell me when will stupid Telkom allocate my amount. We are all under level 4 and understand that they are trying their best but I can't stand this poor support.