Poor Service from Telkom (ADSL/Fibre support / assistance)

I asked Telkom to move my line to new address. I am struggling now for more than 2 months to get internet / wi-fi at my place. When calling Telkom you wait a minimum time of +- 45min before someone answers. Everyone that you speak to refer you to call again and sort it with a different department. They have log a work ref on their systems to get the line relocated and the account is blocked but they still bill me for a service that I cant use. The line was installed in December 2017 but wasn't updated on their systems and still do not have internet or wi-fi. I have also paid the amount that they billed me for and cant use the service that I am paying for. This is really bad service from Telkom and I expected more from a big business like Telkom.

Family members also tried to get fibre in their complex and they are still struggling to get any service from Telkom. There is already Fibre installed in the complex and pvc pipes from the telkom fibre point towards the units and they still do not get back to them. they also wait 30+ min on hold to speak to a consultant and not one consultant gives the same advice on how the procedure is working.

They also give due dates that they do not adhere to.

Can someone please tell me will it help if you report Telkom at ICASA.