Poor service from Telkom

I recently upgraded my Telkom mobile account . It has been a nightmare ever since. Initially no account was sent and nothing deducted. Then I started getting threats that I was in arrears. I repeatedly asked them for an account and for them to correct a mistake they made on a contract that they say was reversed and the correct one now implemented. I always get different answers from different operators. Then having said my account is up to date the debt agency deducted R1551 from my account. I was told to phone back on the 13th January to claim a refund. The debt agency now sends an account that I now owe R1800 despite them deducting R1551. My monthly installments are 339. I paid 700 for 2 months that they did not deduct. The agency collection made my debit order of 351 bounce. I paid it.

No end in sight of this mess. No one can give me a clue when I will be refunded nor what my next monthly bill is.

When all my contracts expire I am definitely moving to a new service provider. The worst company ever.