Poor service from telkom 8ta

I'm writing thus complaint as the service which I received in the past week, my telkom mobile was suspended since Thursday 20/07/2020 due to non payment, however the account was paid. I called the call center with no joy and was advised that I just need to Wait till it reflects on there side I ask them can't I email it to them they advise no. So today I just got fed up and called in again however they could provide me a email address which proof of payment was sent to, today Nokuthula Ngozob from the call center asked me via email that she need to find out, when payment was made, which reference number was used but all documents was provided to her, i'm very disappointed in the overall service which was rendered to me on these parts few days as my line was suspended, the inconvenience which is caused as I'm working from home and I require my line to be reinstated asap. As per the Covid-19 pendemic, I am an essential worker but due to underlining conditions I'm working from home and utilizing my phone everyday which is now currently suspended and therefore unable to work from home.