Poor service from Telkom

I have been a telkom customer for years, funny enough I keep on going back to renew my contracts with them, I don't know... maybe I enjoy the emotional abuse or the bad service.

If they don't debit my account, they debit the wrong amount or they just suspend my account even though they debited my account... Now here is the painful part, if I don't go through my bank statement to double check if they debited my account so that it won't be suspended, they put me under debt collection as if it's me who don't want to pay them....when it's their fault because they decided not to debit. I have have to call EVERY month to ask why they didn't debit or why my account is suspended.

When you call you get to deal with attitude from their agent, that time you're also upset because your account has been suspended when it's not even your fault, the last thing you need as a customer is a stinking attitude when you are already unhappy about the service you receiving.

I am just tired and drained at this point