Poor Service from Telkom

My Internet Fibre has been down since 07h00 on Saturday, 07 October 2023. Trying to log the fault and holding on the line for more than 15 mintes at a time, only on my 4th attempt did someone answer which was around 16h25, I received a reference number. No SMS or any communication from Telkom. Called again about 5 different times on Sunday, 8 October 2023 and just got the same answer: "they looking at the problem" On Monday, 9 October 2023, still no help from Telkom. I made about another 5 calls to get the same answer, well one of the call centre agents escalated it but never made a difference. On Tuesday, 10 October 2023, still no help from Telkom, all the call centre agents can tell me is already what I know, "they looking at the problem and it has been assigned to a technician" but, no SMS or any communication from Telkom or the technician. The unfortunate thing is that Telkom/Openserve are the only Fibre providers in the area so, even if I cancel and move to another service provider, they still using Openserve so, I am stuck. Anyone out there who can assist me with getting my Internet Fibre resloved ASAP.

Thank you Fazel