POOR SERVICE FROM TELKOM

On the 13 November 2015 I contacted Telkom to report that my telephone line was out of order, I have contacted them every second day day to find out what the progress was and when they would repair the line. To date NO ONE has made an attempt to come out and repair the line. Every time I phone Telkom a different consultant gives me a different reason why the repairs have not been made. I have asked to speak to the Manager and I am cut off or redirected back to the main menu. Telkom has the nerve to send me a questionaire every time asking me to rate their service. How can you give a rating when there is NO SERVICE. If my phone is not repaired by 13h00 on Saturday 28 November 2015 I will be taking this matter to Telkom head office and hopefully one the the employees there might make an attempt to get my phone line repaired.