Poor service from Telkom

My internet is not working from 24 October 2021 and so I logged a fault with Telkom on 25 October - I got a reference number. Two days (with no response) later I called the 10210 number and spoke with Nceba who promised that someone will see to my fault. Another few days passed with no response and I went to the Cape Gate store as I thought that they could assist - I was promptly told that they were unable to assist, but the lady did put it on the system for someone to call me. Someone then called me back for the first time while I was busy and hence I missed the call - and left an inaudible message on my phone, I have asked numerous people if they can make out the message, but no-one could. I also logged onto the Telkom website to see if I could be assisted more speedily, but when I try to track a fault - it did not recognize the reference number sent to me. It is now more than 7 days without an internet service for which I am paying with no progress and I am working from home so it is important for me to have internet access. This is unacceptable from Telkom.