poor service from Telkom

Hi , i am writing again to complain on the services by the telkom shops, Previously I had a billing problem which i ended up taking to hello peter to be resolved. SM160160 . thanks to Eric from your social media team and Cleopatra from Billing who were able to resolve the case. after the case i was convince that telkom can provide good services. i then went on to submit a new application for a new contract last week on Thursday 5th October , up to now, i am still to get the new contract. i even went on to cancel the application i had submitted to another service provider . i am not getting a clear answer why its taking long for the new application. the services from your telkom shops is not good