Poor service from Telkom

I was called by a consultant who offered me fibre for home. I accepted the offer. The router was sent to me within 4 days in the first week of November 2022. The fibre was only installed in the first week of December 2022 for whatever reason. 28 January 2023 the router simply stopped working. I called Telkom support who referred me to Business. As it was the weekend i had to wait till Monday. I spoke to a consultant who was too k all my details and stated that a new router would be sent and the old one collected. However there was no response for the 5 days. I called again. Another consultant said that i was misled and that i should take the router to a Telkom store. I called the store who said that they cannot assist without proof of purchase. I called again and this time the consultant by name of Ntolo Ncgubane staed that the courier would pick up the router from my home to be checked. Again another lie. So i took the router to a store in Ballito. After persuading the manager to assist me as i could not get hold a proof of purchase, as Telkom does not have, Courierit does not have one, Soi was stuck with a router still under warrantee but no one willing to help. The manager said he will try, no guarantees. So eventually it was taken in. And i must wait 2 months to hear from Telkom. This is ridiculous. I had to borrow a router to function. No replacement router was offered. with a direct sale the client has no proof of the warrantee. It makes no sense .So i am waiting. No one should engage in direct sales with Telkom as their consultants lie and are without knowledge of their jobs. Sadly we are at their mercy.