Poor service from Telkom

I have been struggling since the 1st November to get my Telkom line relocated. I have 9 reference numbers and no feedback from anyone when my line will be installed. I have been a loyal client to Telkom for 6 years now. This is ridiculous that we must struggle to get service from Telkom. I mean 9 damn reference numbers and no service or feedback. This is unacceptable.

REFRENCE NUMBERS ARE: ************CSN-15719 CSN-***18837A ***A