POOR SERVICE FROM TELKOM

I had logged a call with Telkom on 09/11/2020, 12/11/2020 and 18/11/2020 to send a technician out to our premises in Riverside to test the lines as the ADSL lines is extremely slow and this hinders the operations in the business. To date no one has come out to test the line amidst the numerous calls that were made in between waiting for the technician to come through. The last straw for me was on 04/01/2021 when I had called in for the umpteenth time only to be told that after all these months that the initial reference number is not valid and does not exist. I was most frustrated and highly irritated especially since there was no remorse and sympathy in the consultants voice, not even a sorry. The issue had to be logged again on 04/01/2021 and who knows how much longer we will have to wait. This shows you the terrible service we receive from a service provider like Telkom which is the biggest communication supplier in SA. I don't think they really care about customer services because all they do is disconnect your line is the account is not paid