poor service from Telkom

<p>In April 2017 i app**** for new LTE internet service as the consultant at Ballito. Penny, advised that it is faster and that it was available in the Tongaat area. After 2 weeks of usage we noticed that this was not true and we were not receiving the speed promised. We informed Ballito, Telkom who logged the information. They requested we fill in the cancellation forms and return the modem and card. Which we did. This was in and around 16 May 2017. Despite the cancellation I was billed for R717 which I paid as i was informed that money would be returned at cancellation. However, despite several calls to Telkom and promises to esclate and cancel the contract, nothing has happened. In June i was told that Telkom was to visit my home and that somebody should be there. This was just a lie as no one turned up. Meanwhile I am still being billed for this contract. Now I am paying for an ADSL line which I am using and for the mobile line which i ceasd using in May 2017. Despite asking the bank to cancel the debit order which costs R25 each time, Telkom still debits for double the amount without my permission.</p> <p>No one is able to help. It sem\ems that the only solution would be to cancel my bank account as I do not excess amounts of money to meet my accounts each month.</p> <p>This lack of respect and concern for clients is unacceptable. The dishonest practice od debiting accounts must stop. Three months have passed and there is still no resolution. Telkom still claims that the matter will be resolved in 21 days. What nonsense. A supervisor promised tocall on 29 July. Still waiting.</p> <p>KS Naidoo</p> <p> ********** 319</p> <p>Telkom Mobile number: ********** 246</p>