Poor Service from Telkom

<p>On the 5th of July I paid my Telkom account in full. I phoned the customer care line on the 14th of July to request a paid up letter for my account. The consultant took all my details as well as my email address and told me that I will receive the paid up letter in 48 hours. It has now been 3 weeks and I still have not received my paid up letter. I have made already around 4 follow up calls and all the consultants tell me the same thing that they will resend my details again because their back office has to send it. It clearly shows that the people in the back office are not doing their jobs properly. I really need the paid up letter urgently as proof to show that my account is paid up. This is the first time that a service provider has given me bad service. I really hope someone from Telkom responds to this complaint as all other means have failed.</p>