Poor service from Telkom

<p>I do not have internet connection since the 13th of July 2017. When I log a call, the call centre agents advise that there is nothing they can do, as the fault still has to be investigated at the testing centre. On numerous occasions I have called and have being advised that the task has being assigned to a technician, however no technician arrives at the residence . I get told different stories and when I request to speak to the supervisor I am told they are not available. On all my previous issues with Telkom I am told the supervisor is unavailable. Previously i was being billed for a 4mb line but only received 2mb. Does any one know of another better service provider I can switch to.</p>