Poor Service from Telkom

My mums home line was damaged and the same was reported on the 2nd October 2015. Several calls have been made to the call centre and we have even went into the Telkom shop and all we get when we speak to a consultant is that : \The technician is currently on site working on your line"What a lie !!! How can you blatantly lie to us that the technician is on site when its been 14 days later and NOTHING has been resolved as yet. Please STOP lying to us and just get the line repaired. Honesty is obviously not 1 of Telkoms strong points as we just keep getting **** to. Can anyone assist and not give us the run around??? """