Poor Service from Telkom

<p>I was due for an upgrade on my Telkom contract.<br />However i was informed that due to the nature of my contract (mixed account) i cannot do a straight upgrade and therefore i have to cancel my contract first.<br />My contract has since been cancelled & all my sim cards are inactive, however Telkom is also due to pay me back my deposit of R6000 which i payed during the inception of the contract.</p> <p>I was contacted to email my bank statement and ID copy on the 30th of March 2017 and also contacted on the 6th of April 2017. I've been waiting for my money ever since and no one is responding to my emails and i can't even get through to the lady who contacted me directly.</p> <p>Below is the copy of the email that i sent to Telkom early today:</p> <p>*********************************************************************************</p> <p>Sent to: "Portia Chili (P)" ********** />cc: ********** />"Themba Myeni (T)" ********** ********** ********** <p> </p> <p>Good day Portia, Felicity</p> <p>I trust that you are well.</p> <p>Sorry to pile this on you, however i'm hoping that you will be able to help me.</p> <p>All my services have been cancelled and yet the deposit has not been paid into my account.</p> <p>Would kindly inform me what the hold up is?</p> <p>I also sent an email to Themba Myeni on Monday the 10th but still no response.</p> <p>Themba gave me call to request my bank details and id copy of which i emailed to him.</p> <p>He then reply to confirm the reception and processing of the documents.</p> <p>Yvonne Bowes, ********** then called me on the 6th of April to inform that a deposit of R5300 was going to be made.</p> <p>I informed her that it's R6000. It turns out that some of my services were not cancelled.</p> <p>I informed her that i requested for all services to be cancelled.</p> <p>A few minutes later i got a call from gentleman whose name i cannot recall.</p> <p>He requested the details of all the services to be cancelled and a few minutes later all my sim cards stopped working confirming that the cancellation was successful.</p> <p>Six day later there's still no deposit of my money.</p> <p>I've been trying to get hold of Yvonne without success.</p> <p>This is really starting to get to me.</p> <p>If i don't get a response today, i will have no choice but to post this on Hello Peter and all the social media platforms.</p> <p>I will also mention that I'm also looking at rather getting a new contract from a different network instead of telkom due to this unsatisfactory service.</p> <p>Looking forward to your response.</p> <p>I am also available on my work phone ********** </p> <p>Best Regards<br />Sivi</p> <p>*************************************************************************</p> <p>I'm definitely going to look for a new contract on another network.</p> <p>It's so sad that you lose custormers like this because i was very happy with your service and i was looking forward to continuing with Telkom but i can't take this anymore.</p> <p>On top of that i was also promised that my cell numbers would be converted to prepaid.</p> <p>As result i don't have a working sim card and therefore am not contactable via mobile.</p> <p>I'm contable via my work number above during office hours (8am to 5pm) and the following email addresses: ********** ********** ********** <p> </p>