Poor service from telkom

<p>I have had an ADSL line with Telkom for about 3/4 years now, I moved my line last year November and since then, I havent been happy with the service. I am being billed for a 4mbs line but the speeds that I am getting are pathetic. I will be very lucky if I get more than 1.2mbs . If that happens then its Christmas. I have logged several calls times and technicians have been here, both male and female. They just cant seem to get the problem fixed. I was asked to change modems, which I have done 3 times but still having the same problem. The other time I was even charged unneccessary call out fee which I didnt see the reason behind it because I am not getting the services that I am billes for, Not even a single month have I been credited for not getting what I am invoiced every month. I have raised this several times with the guys who run the Telkom Twitter account who were a bit helpful at first but have now given me the middle finger and have stopped responding to my enquiries. I have asked to be moved to telkom mobile on the same package, which I did last year in Novembber but up to now I am still waiting for feedback. So if Telkom doesnt want to help me why not just tell me to **** off BUT I will need to find out how I will get all the monies I paid that were never credited, This is my last attempt in trying to keep this line. If nothing is done then I rather cancel the contract and get my refund and deposit back. I logged another call today and I know, it will just be swept under the carpet and I should deal with it. You are not the only service peovider out there but the reason I have not cancelled my contract is because I still believe there is someone out there who may give this the attenton I think it deserves but if there are no results then you might as well consider this as my notice. I will be reveiving my invoice end of this week I need to see my credit amounts.</p>