Poor service from Telkom!

I am very disappointed with the poor service I received from Telkom. I have a SmartBroadband Wireless 10GB package with them, and receive 10GB inclusive SmartBroadband data, 10GB LTE Anytime data, and 20GB Night Surfer Data. Data is loaded on the 1st of every month. To my surprise, I was unable to access my WiFi router on the 2nd June at around 19h30. I logged into my Telkom profile and found that all the data had been depleted. I thought that this might be a system error which Telkom would correct. I was unable to get a hold of Customer Services on Sunday evening, so I called them on Monday morning. The lady that I spoke to informed me that on her side she could see that data was loaded, and advised me to reboot the device. She asked if I was using the mobile app to log into my profile, and I advise that I was using the web. I was unable to reboot my device at the time as I was travelling to work. Later on Monday (3rd June), I logged into my Telkom profile again and there was still no change in the figures that I saw. All figures reflected as 0MB. I called Customer Care again on Monday evening and related my story again. This time the agent informed me that although they could see that data was loaded on the 1st, it had been depleted. I asked how as I was not home on Saturday (1st June) and half of Sunday (2nd June) so how could the data be depleted. She proceeded to log a call (Case ********** 7), and informed me that a technician would investigate and provide feedback. I provided an alternative number to be reached on as the data line is used strictly for data purposes. I received a confirmation email at 18h17 with the reference number. On the 5th June at 19h59, I received an email informing me that Case ********** 7 had been resolved and closed. Non one from Telkom had contacted me to inform me what happened to my depleted data, nor was there an explanation of the troubleshooting process in the email. On the 6th June I contacted Telkom to query my case. No explanation was given to me as to why the call had been closed. The agent proceeded to update the case with this new information, and opened a new case ( ********** 9). I received a confirmation email at 11h49 for this new case. Once again I provided my mobile number so I could be provided with feedback regarding my issue. The agent was perplexed as to how 40GB's of data had disappeared in the space of 24 hours. (Both agents that logged calls for me confirmed that they could see the data was loaded, and that 40GB's had been depleted within 24 hours). They could not provide more information hence a case needed to be logged with a technician to investigate. Fast forward to 10 June and I receive an email at 14h42 that case ********** 9 has been resolved and closed. Once again no explanation is provided, and no technician has made contact. My Telkom profile still reflects that I have 0MB on all data packages. I tried to contact Customer Care several times on 081 180 and 180 (from my Telkom mobile phone) with no luck. Every time I enter my data line number, I get cut off. Today, 11 June, I finally managed to get through to Customer Care after opting for option 3 (if you don't know the number you're querying). The agent informed me that indeed the case has been closed as the data has been depleted. I asked her what happened to the data as this was the purpose of logging the call. Her response: "We don't know. You're the one using the device". She said this twice. I informed her that the reason why I logged a call is that the data was depleted within 24 hours and I'd like Telkom to advise what happened to the data, and provide a report of the devices that were connected. The agent told me that they cannot provide this info. She said I use the device and should know what happened to the data. Clearly I'm not going to get any help from any Telkom agent and their technicians. All I asked for was for them to advise why my data was depleted in the space of 24 hours. The agent I spoke to today told me I had data until the 8th June. This contradicts what I have been told by the other agents. I'm going to shop for another data contract. Such poor service will not be tolerated!