Poor service from Telkom.

Complain about faulty line and ADSL and poor service from Telkom.

I reported my faulty line Mid March 2019 but the wifi was working. A payment of R1900 for March and advance for April was made.On the 5 April the wifi stop working.I reported it on several occasions but i received the call stating that i must change from ADSL to LTE since in my area there is a cable theft. I am told someone from Telkom will give me a ring the next day.No call.I decided to make a follow up on the several occasions and different dates including 05/15/18 April at customer service at Southgate,Mall of the South and Trade Route Mall. Also used a landline of my mother.I am told the case has been reported. On the 22 April i received a message to say the fault has been restored.I must reply "Yes/No " close the call."Yes", to report the problem still exists. I received a message that my case has successfully updated.I received an e mail that i must paid another bill for the month of May.I am frustrated because i must pay the bills while i dont have the phone neither the wifi.No technician to attend to my fault,no new equipment whether is wireless but they are expecting me to pay for something that i dont have.They are owing me for the bill of April.Please help.