Poor service from TELKOM

It is me again.

It is now more than 2 weke since the first time that wa on the 13th of March2019. I have phone Telkom on 10210 to activate a simcard. And it is still not activated.

I can not understand why it take more tham 2 weeks to activate a simcard? How much longer???

Why must a elderly person suffer because of a business such as Telkom that don't deliver what they premote or sell during almost every ad break on TV.