Poor service from Telkom

Terrible service,I just relocated to uvongo.I required a telkom line,the initial person that spoke to me advised that I must make payment of 700 asap it takes 7 -21 working days but I will be helped quicker if I pay immediately,I did just that I called today and spoke to a person by the name of Samantha Govender,she was not empathic and has a don't care attitude,she not was helpful,rude and neither does she care for clients,I asked her to checked my order she said all the technicians are on leave and will be back in the second week of January ,she told me this even before I gave her my details?I told her the first agent said he can speed up to process if I pay quicker. I relocated my kids need internet to get their homework done etc, they drag their feet.school starts on the 9th i was trying to get organised.I already got the adsl service and started paying all because I had faith that telkom will deliver on their promise,I can't use the service without the telkom line. A simple thing like installing a telkom line takes weeks imagine if we want other services. It's people this that give telkom a bad reputation.they over promise snd under delivered It will be difficult to recommend the service to anyone. Very unsatisfied client Order number: ********** 35A