POOR SERVICE FROM TELKOM

I am being billed for service charges and being devoted more than once on my account due to Telkom messing up my contract debit dates.

I spoke to 3 different agents today and none could be of service When I asked to speak to the manager I was questioned as to why I want to speak to the manager as if I’m a fool.

The agents answer the call and speak so dead like they hate their job. It’s sad due to the unemployment rate.

I asked to for the managers email due to all managers always being on another call and having to wait !

I sent an email to Lungi cele at 9am this morning and there’s still no response !

It’s ridiculous that you can not go in store for account queries and have to sit on the phone for hours trying to explain to the agent your query and after explaining the query without them being able to resolve it , they ask “ is there anything else I can help with”

One of the agents did not even confirm my details before wanting to make changes on my account ! That’s absurd

Telkom needs to buck up !

As a customer who pays for a service it’s ridiculous that I have to do all the work , I did not even receive a phone call to tell me of the consequences for the debit not going through when my first debit missed and their collections department left the issue and mid month tried to debit my account without authorisation and now I have a huge bill due to their negligence.

As a paying customer i believe that it’s totally unacceptable that I have to run after them.

Telkom is a business service provider! The customer is not !