Poor service from Telkom

Client Mapitso Motsepe

ID: My ID number is ********** 728087

Call me on ********** 246

My sister went to Telkom branch in Centurion Mall on the 29th January 2018 to apply a Samsung J7 Pro contract phone.

The phone is giving her a problem it have ink inside the screen she cannot see anything on the screen and she never dropped the phone it just happened.

She returned the phone to the store in centurion on the 24th October 2018 as it is where she got the phone.

It was so disappointing to hear from the store that there is nothing they can do without even checking what causes the fault and the phone is just 11 months.

What about the warranty?

Please if this problem cannot be resolved I will escalate the poor service and not selling quality devices to Hello peter and to the Head office.

They requested me to send pictures of the phone to the lady called Aviwe, is been some months now refusing to take back the phone. And they want their money by every month on the phone that have fault from their store.