Poor service from Telkom

Totally disappointing. Pathetic service. They sent me a wireless phone. On 7 November I was sent an sms staying tge phone was sent however the SIM has not been sent. The line has been cut 2 days later. My dad is a cancer patient and they have no means of contacting me . I called 10210 they cut me off transferred me . I was asked to call 10213. No help. I went to the Telkom office in the Ushaka Mall Kwa Dukuza on 20 November . I spoke to an Indian make consultant. Kept going back amd forth to his boss. He said it has been escalated with the head office. He wi l give me feedback at 16h00 the same day. He did call at around 16h30. Said that it has been escalated. I told him the situation as my dad is old and they need to contact me if he gets sick. On 16 Nov my dad was very I'll they had to get my neighbour contact me.

Till this day no one has contacted me. I am still waiting. I m supposed to pay for a service I am not even using why? How can Telkom cut my line ? I was sent an sms on 7 Nov about not receiving an SIM how long does it take to be delivered? If my dad gets sick how are they to contact me ? Service is poor. I need a senior person to contact me asap. I need my line to.be open I also need an apology If my dad gets I'll I will ensure that Telkom pays as your service that you provide is unacceptable.