Poor Service from Telkom

Trying to sort out a simple issue turns into a fiasco as you get transferred from department to department only to be told there system is offline.

I have tried to cancel my ADSL line from the 10-08-2018 with no success, even though we've been informed that it was successfully cancelled we still being charged for the service. we have tried to call them several time and no one could help us. for the simple line movement which i think they'd be professional in doing by now they failed to do that in time it actually took them about 2 months and when they finally sent the technician he walked in to the premises looked at the cables and walked back out and we never sore him again did a follow up on that order and yet nobody could assist us. We've been given different reference numbers that servers no good 1. Ref: ********** 1 that was issued for on the 21/09/2018 2. Ref: ********** 58A 3. ***