Poor service from Telkom

Good day. I am currently unemployed and in April I went in to your branch in Greenstone mall to transfer the debit or to my husbands name as he will pay the account due to my bank account being cancelled. Lady at the store said that you unable to change the debit order and that a change of ownership needs to be done. Which is ridiculous in its own, but we comp**** and filled in the forms and submitted the necessary documentation. On the 17th of May (a month later) we had still not heard from you regarding the transfer so I called in and was told that if I do a manual payment before the debit order is submitted, then it will not go through. She sent me an SMS with the banking details and a reference number to use. (copy of SMS available) I immediately made the payment but on further checking we realised that the reference number you agent supp**** was incorrect and I called again and spoke to Nomalanga Zungu. I sent the proof of payment as requested and she confirmed that it was received and escalated (email available). Follow up emails to her have gone unanswered. On the 1st of June a debit order was submitted to my account and unpaid. I called again and spoke to Constance Numbuleko Kubalo and again sent the proof of Eft and she confirmed receipt and forwarded to her manager. (email available) Payment has still not been allocated . I have tried on numerous occasions to speak to a supervisor but I get put on hold before the call is cut. (call records available). Not withstanding the fact that it can sometimes take over 30 minutes just to get through to someone.

Please can my account be sorted and my bank charges refunded immediately.

Regards Shenaaz