Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

18 May 2018, 15:51

Poor Service from Telkom

I've had my 40meg Fibre line since January and have been getting speeds of 2megs and 6megs ever since. Iv called in and logged two Incidents ********** and ********** , a fault 2CRZ090518 which was randomly closed by Steven when he promised to have it escalated, I then had to call to have it reopened. This is 5 months later and Ive never got the god damn service Iv been paying for. Either give me the service I deserve or cancel my contract!!!!!

0
Replies (3)
Telkom
Telkom's reply01 Jun 2018, 11:57
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our dispatch division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply05 Jun 2018, 10:17
Official

Good day ,

as per our records the fiber linked to number *** is a 20 meg service , I have made some changes please reboot router and send a speed test if still slow , via private message.

thank you

Yazied

Telkom Social Media

Best regards,

Telkom
Telkom's reply07 Jun 2018, 11:02
Official

Good day ITgirl1989,

Thank you for making contact with us.

I have tested the fiber service with no errors.

Please reboot the both the modem and fiber unit, and test the service again.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,