Poor Service from Telkom

My ADSL line was been off since the 26th March 2018, I received a sms stating that they upgrading infrastructure in our area for an even better service experience and that my services could be interrupted and the stabilization period is 48 hours. I called Telkom after this 48 hour stated period just to be informed that my line was not part of the upgrade, however they will send a technician to investigate and I would receive communication. Of course this didn't happen and I called back, was advised that there's a bulk fault in the area and the technicians are working on it, yet again no feedback was received. Called again was advised they unable to escalate or supply any managers details for assistance. Another call was made today and after holding for a long period I dropped the call and used the online live chat service and as soon as I requested a escalation to a manager, Bongiwe dropped the chat. Not that this surprises me at all as this is the level of service one has become accustomed to from Telkom. No one can tell me when the line will be fixed, who is working on it, what the problem is. This is a huge inconvenience as I run a small business and this is affecting my operations and will lead to losses operationally.