Poor service from Telkom

Waiting from two months to get line at new place my neighbors are using service but getting excuse from openserv all time . Dear customer my name is ***** from Openserve I would like to inform you that , I receive the Order for your line. we are working on it thus cable problem at the moment, soon cable fixed the technician will dispatch to install the line,he will call you to arrange time. Ref: ********** Order No:125628 -43 Thanks

From two months